Updated: March 24. Our Traveler's Safety is our #1 Priority. Latest Tour Information...
Updated: Mar 25
Putting your safety first is what matters most to us! During this unprecedented time that is causing much stress and anxiety worldwide, we feel that delaying/postponing our upcoming Day Trips and Overnight Tour Vacations through June 2020 will insure everyone’s health, safety and welfare. We are following local and national tour/travel industry standards and recommendations of the American Bus Association® and The National Tour Association®
MARCH 24: UPDATED TOUR INFORMATION
(Reschedules / Credits Extended into 2021 / Refund Policy)
If your trip has been affected, You will receive a letter in the next few days from us with details. We really are trying our hardest to accommodate everyone fairly at this time.
TOUR RESCHEDULE DATES (click here)
No action is required by you when you receive your tour reschedule letter, except to mark your calendars. However, If you have an absolute schedule conflict with your rescheduled tour(s) dates(s), you may;
1) Elect for a in-house Travel Credit in the FULL amount paid for your original tour vacation package (no penalty) redeemable against any new booking for travel to any destination departing before APRIL 30, 2021.
2) Elect to completely cancel. If you decide not to take the rescheduled tour date(s) or the above (#1 option), you may:
a) Original Tour Departures in March or April 2020: will receive a 50% cash refund and still have 50% credit (of total paid) to use on any tour before April 30, 2021 with us.*
b) Original Tour Departures in May 2020: will receive a Full cash refund if you let us know of your cancellation prior to April 10, 2020.
*Please note: We are trying to be most accommodating for our guests with departures in March and April. Our pre-paid Travel Providers (airline/hotels/transportation/attractions) are not providing refunded travel and are only allowing us rebooking travel dates.
Our Phones are busy... For our customer's and staff's safety, we are working from our homes. Our switchboard (314) 577-0077 (866) 798-5039 is directing calls to us. We understand it’s frustrating to wait, but please know your call is important to us and we will get back to you as soon as possible.
We are continuously monitoring the situation and cannot THANK YOU enough for your understanding, flexibility, support and continued business. Please bear with us as we will all get through this difficult time together.
DIRECTIONS Tours, LLC
767 Gravois Road
Fenton (St. Louis), MO 63026
(866) 798-5039 www.directionstours.com