You're are all booked and ready to go... here's how to proceed and our important Tour Policies.
The following information will also be mailed to you with your tour deposit and payments.
MAKING A PAYMENT:
Day Trips: require full payment within two weeks of date of reservation.
Overnight Motorcoach Tours: require a $100.00 deposit within two weeks of date of reservation.
Air Flight Tours: require a $275.00 deposit within two weeks of date of reservation.
Cruise Tours: require a $675.00 deposit within two weeks of date of reservation.
Please note: If deposit is not received within two weeks of date of reservation, your reservation may be released. You will receive a confirmation reflecting your deposit paid and your final payment due date.
Deposits: are 100% refundable up to your final payment due date.
Final Payments: must be received by scheduled date prior to departure, or your reservation may be released. (see below)
TOUR CANCELLATION POLICIES
Our “FAIR REFUND POLICY” secures you and your money! We know that unexpected emergencies may arise, and although we
hope this never happens, we try to be most accommodating with your cancellation refund. The following are our cancellation policies for each tour type.
Day Trip Cancellations
(Full Payment due with reservation)
In 2021, all Day Trips are fully refundable up to two weeks prior to your Day Trip Departure. Cancellations within two weeks will result in no refund due to your monies already paid to suppliers & vendors guaranteeing motorcoach head count for the Day Trip to operate. Thank you for your understanding. Cancellations within two weeks will result in no refund due to your monies already paid to suppliers & vendors guaranteeing motorcoach head count for the
Day Trip to operate. Thank you for your understanding.
Motorcoach / Air Overnight Tours:
(final payment due 45 days prior to departure)
In 2021, Overnight Motorcoach and Air Flight Tour prices INCLUDE Group Travel Cancellation protection.
Your complete paid tour price is fully refundable through the travel insurance cancellation policy/company for any, and only MEDICAL ILLNESSES. A confirmed cancellation with our office must be made at least 72 hours prior to your Tour Departure date. A documented doctor medical statement must be provided for cancellation coverage and any additional personal documents required/requested by the insurance company (costs related to any additional personal medical release forms are the responsibility of the insured traveler). Tour refunded monies will be provided through this insurance policy. We will submit a cancellation claim upon cancellation date.
Please note: Due to Covid19, travel insurance claims are slower than normal to process
and may take several months to be approved/processed and/or refund monies dispersed.
This INCLUDED policy covers individual travelers (and married couples) signed up on any overnight motorcoach/air tour with us. Travelers may “opt-out” of our included Travel Insurance if they prefer to insure themselves through other personal insurance or prefer not to participate in our included group travel insurance coverage. DIRECTIONS Tours does not “sell” travel insurance individually and/or represent any travel insurance company. DIRECTIONS Tours does NOT receive any commissions on providing a group travel insurance coverage plan. DIRECTIONS Tours partners with Altair Travel and Cruises to prepare and offer this included insurance option for our travelers.
(Please Note: Your tour is non-refundable without insurance.)
Cruise / International Tours
(final payment due 90 days prior to departure):
DIRECTIONS Tours does NOT include cancellation insurance on Cruise and/ or International Tours offered.
Refunds for these cancellations are decided by the cruise line or international suppliers/tour operators. These will be outlined to you upon making a reservation. We HIGHLY RECOMMEND purchasing an individual travel cancellation insurance plan to secure your monies. If purchased up to 21 days of your initial deposit, most plans will provide a full refund for trip cancellations and medical emergencies. We can help you with this process if needed.
DO YOU OFFER TRIP CANCELLATION INSURANCE FOR CRUISE AND INT'L TOURS?
A travel protection plan may be separately purchase from AON/TravelEx Insurance. If purchased prior to 21 days of your initial deposit, most plans will provide a full refund for trip cancellations and medical emergencies. AON/TravelEx Insurance plans are reasonably priced and add peace-of-mind for any unforeseen reasons for cancellation. Please call us for more information.
TOUR INFORMATION PACKET:
Overnight Tours: You will receive your Tour Information Packet approximately one week prior to your tour departure date. This packet will outline everything for your tour including; pick-up location and time, hotel information, special requests, motorcoach seating, and more pertinent information concerning your vacation tour.
Day Trips: You will receive your pick-up letter including pick-up time approximately one week prior to your departure date.
Company photography on tours: Photo Your privacy will be protected at all times, and addresses / email addresses supplied to us will never be shared with a third party. Only information on reserved tours will be sent. Photos taken by DIRECTIONS Tours staff during a tour/day trip are property of DIRECTIONS Tours and customers agree to allow DIRECTIONS Tours to use them for promotional advertising/web/press. If you choose to not have your photo used, please contact us prior to departure for a waiver.
THANK YOU FOR CHOOSING DIRECTIONS TOURS
Privacy Rights / Copyrights / Protection Policy
Directions Saint Louis, LLC / DBA DIRECTIONS Tours acts only as an agent for the various independent suppliers that provided hotel accommodations, transportation, sightseeing, activities, or other services connected with any tour. Such services are subject to the terms and condition of those suppliers. Directions Saint Louis, LLC and their respective employees, agents, representatives, companies and assigns accept no liability whatsoever for any injury, damage, loss, accident, delay or any other incident which may be caused by the negligence, defect, default of any company or person in performing theses services. Responsibility is not accepted for losses, injury, damages or expenses of any kind due to sickness, weather, strikes, hostilities, wars, terrorist acts, acts of nature, local laws or other such causes. All services and accommodations are subject to the laws and regulations of the state or country in which they are provided. Directions Saint Louis, LLC is not responsible for any baggage or personal effects of any individual participating in the tours/trips arranged by Directions Saint Louis, LLC. Individual travelers are responsible for purchasing a travel insurance policy, if desired, that will cover of some of the expense associated with the loss of luggage or personal effects. Directions Saint Louis, LLC reserves the right to change or alter any of independent hotels, attractions and suppliers on any given itinerary (client will be notified if any changes must be made). Directions Saint Louis, LLC holds all copyrights on all exclusive Directions Saint Louis, LLC tour itineraries and reproduction or use without the consent of Directions Saint Louis, LLC is strictly prohibited.
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