Accessibility Statement

At DIRECTIONS Tours WE CARE about accessibility, diversity and inclusion and are important

values we adhere to for our customers and employees. 

 

Accessibility Statement for DIRECTIONS Tours
DIRECTIONS Saint Louis, LLC (DBA DIRECTIONS Tours) is committed to ensuring physical and digital accessibility for people with disabilities. We are continually improving all experiences for everyone, and applying the relevant accessibility standards.

Physical Accessibility at Offices

DIRECTIONS Saint Louis, LLC (DBA DIRECTIONS Tours) physical main offices are located at 2019 Smizer Station Road, Valley Park, Missouri 63088

We provide ADA Accessible Parking/walkways/doorways.

We provide ADA Accessible First Floor Entrance/Exit and Emergency Exits.

We provide a 100% Smoke-free operation.

Customer Service Accessibility

We give Customers the opportunity to proactively notify us of any specific disability-related needs during, after booking and before traveling. 

Accessible payment options including bank transfers / e-payments.
Accessible electronic forms and documents. 
Materials in large font, large print and Braile if required.
Audio /video recordings of printed material if required.

TDD/TYY call operator assistance.

Physical Accessibility while traveling and operations

All vendors provided/booked (including attractions, accommodations and restaurants) must follow all ADA Guidelines.

Charter motorcoach companies, car services and commercial airlines must follow all ADA Guidelines.

Measures to support accessibility

DIRECTIONS Saint Louis, LLC (DBA DIRECTIONS Tours) takes the following measures to ensure accessibility for all:

Include accessibility as part of our mission statement.
Include accessibility throughout our internal policies.
Integrate accessibility into our procurement practices.
Assign clear accessibility targets and responsibilities.
Employ formal accessibility quality assurance methods.


Website Accessibility Conformance status
Whether you use a screen reader, voice recognition software or another kind of assistive technology, we want our website easy to navigate. In areas that may not be accessible, we are working on it and also welcome your feedback.  The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. DIRECTIONS Tours is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of our website content may not fully conform to the accessibility standard.  DIRECTIONS Saint Louis (DBA DIRECTIONS Tours)  strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website, however personal assistance in all areas is available by contacting us.

Compatibility with browsers and assistive technology
DIRECTIONS Saint Louis, LLC (DBA DIRECTIONS Tours) website is designed to be compatible with the following assistive technologies:

IE10, IE11, Edge.
Chrome (version at pilot).
Firefox (version at pilot).
Safari on the newest generation of iPhone and iPad.


The website is not compatible with: Browsers older than 3 major versions and Mobile operating systems older than 5 years


Technical specifications
Accessibility of our website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML - using as much text appropriate headings, lists, paragraphs and other formatting for better usability by all. 
These technologies are relied upon for conformance with the accessibility standards used.

Feedback
We welcome your feedback on the accessibility of DIRECTIONS Saint Louis, LLC (DBA DIRECTIONS Tours). If you use assistive technology (such as a screen reader, eye tracking device, voice recognition software, etc.) and have difficulty accessing information on the DIRECTIONS Tours website, please contact us for further assistance.  We are here to help. 

Phone: 866-798-5039
Attention: T DeHart

We continue to work to bring all areas of this website up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing the site, please contact us Toll Free (from within USA): 1-866-798-5039.  For TTY Relay Callers see www.federalrelay.us/tty

This statement was created on 21 February 2021 and is continually monitored and updated / W3C© Web Accessibility Initiative

© 2021  DIRECTIONS Saint Louis, LLC / DBA DIRECTIONS Tours All Rights Reserved

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St. Louis, Missouri USA